Task Concierge (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform, including our website and mobile applications (collectively, the “Service”).
By accessing or using Task Concierge, you agree to be bound by the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you register or use our platform, we may collect the following information:
- Name
- Email address
- Phone number
- Date of birth
- Address information
- Identity verification details (including ID proof, background check documents, or crime-rate certificate)
- Profile details submitted by Taskers such as skills, experience, categories, and availability
1.2 Usage Information
We may collect data related to how you interact with the Service, including:
- Device information
- Browser details
- IP address
- Pages visited
- Time spent on pages
- App events and interactions
1.3 Task-Related Information
When using the platform as a Customer or Tasker, we collect:
- Task details you create or apply for
- Communication within the platform
- Ratings and reviews
1.4 Payment Information
For Taskers and Customers, payments are processed by third-party payment providers. We do not store full payment card details on our servers.
2. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Verify identity and ensure safety
- Allow Customers to post tasks and Taskers to apply
- Process payments and settlements through third-party partners
- Improve app performance and user experience
- Provide customer support
- Communicate updates, notifications, and essential service-related messages
- Prevent fraud, misuse, or violations of our terms
- Conduct analytics for product improvement
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
3.1 Taskers and Customers
Limited profile information is shared when a task is posted, applied for, or approved (e.g., name, rating, and relevant task details).
3.2 Service Providers
We work with trusted third parties for:
- Payment processing
- Hosting and server management
- Analytics and performance monitoring
- Identity verification
- Email and notification services
These partners only receive data necessary to support the Service.
3.3 Legal Compliance
We may disclose information if required by:
- Law enforcement
- Court orders
- Government regulations
- To protect our rights, safety, or property
4. Data Storage & Security
We use secure servers and industry-standard measures to protect your data from:
- Unauthorized access
- Loss
- Misuse
- Modification
Despite our efforts, no digital platform is 100% secure — we cannot guarantee absolute protection but take all reasonable steps.
5. Your Rights
You have the right to:
- Access the personal data we hold
- Request corrections
- Request deletion of your account
- Opt-out of non-essential notifications
- Withdraw consent where applicable
To exercise these rights, contact us at no-reply@taskconcierge.uk.
6. Data Retention
We retain information as long as your account is active. Some records may be kept longer for:
- Legal obligations
- Transaction records
- Dispute resolutions
- Fraud prevention
7. Cookies & Tracking
Our website and app may use cookies and similar technologies to:
- Remember preferences
- Improve performance
- Understand user behaviour
You may disable cookies in your browser, but some features may not work correctly.
8. Children’s Privacy
Task Concierge is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
9. Third-Party Links
Our Service may contain links to external websites. We are not responsible for the privacy practices of these third parties.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected with a revised “Last Updated” date. Continued use of the Service means you accept the updated policy.
11. Contact Us
For privacy-related queries, data requests, or concerns, contact us at:
📧 no-reply@taskconcierge.uk